Job Announcement

CHIEF OPERATIONS OFFICER

Community Medical Centers, Inc.

Stockton, California

OVERVIEW

Community Medical Centers, Inc. (CMC) seeks a skilled and visionary operations leader with experience in ambulatory health care.  In partnership with Chief Executive Officer and the management team, the successful candidate will oversee and direct clinic and program operations to enable the organization to maintain and expand the outstanding services that now exist at CMC, to strategize construction, capital and operating grants and other funding opportunities to enable the organization to grow to meet the increasing demand for services, and to enable CMC to meet the new challenges and opportunities presented by the recently passed Affordable Care Act.  The ideal candidate will have demonstrated success in maintaining and enhancing family practice/ambulatory clinic operations, strong management skills, the ability to develop the operational infrastructure of the organization, strong fiscal management abilities and the ability to work as part of a team dedicated to serve community members in need of its services.

ABOUT COMMUNITY MEDICAL CENTERS, INC.

Community Medical Centers provides primary health care, dental services, behavioral health services, preventive health education and more to medically underserved and uninsured patients.  Covering a three-county region in the northern Central Valley of California, CMC annually serves over 75,000 patients with more than 240,000 patient visits in twelve dispersed clinic facilities.  More than half of CMC’s patients have their health care paid for by Medi-Cal.  Over 30% are uninsured and pay for their health care on a sliding fee scale basis. Two out of three patients have income levels of less than 200% poverty. CMC has an annual operating budget of $38 million dollars and employs a staff of 400.

The regional saturation of health care providers in the Stockton area (Kaiser Permanente, Sutter Health, community clinic organizations) creates a thriving competitive climate that demands the best in patient care.  CMC works with its health care provider partners to assure quality of care to its patients.

Stockton’s central California location allows easy access to the finest cultural offerings, recreational opportunities, and wilderness areas in the state.  The Sequoia and Yosemite National Parks are two hours to the east.  San Francisco is 90 minutes to the west.  The Sacramento Delta surrounds Stockton and encompasses 1,000 miles of waterways providing abundant boating, fishing, hunting and other outdoor activities.  Stockton’s educational and cultural resources include the University of the Pacific, San Joaquin Delta Community College as well as theaters, a new downtown waterfront development and ballpark.

CORE STRATEGIC DIRECTIONS

The newly appointed Chief Operations Officer will assist the Chief Executive Officer and the management team in implementing the Board of Director’s strategic goals which include:

·         Prepare CMC for significant program expansion in response to federal health care reform legislation—in facilities, staffing, and provider productivity.  Of immediate importance is the implementation of electronic health records (EHR)

·         Attend to growing CMC’s infrastructure to catch up with the major growth in programs that has occurred over the past few years

·         Maintain CMC’s record of financial health, which will be challenged by near-term cutbacks from state funding sources and the cost of EHR implementation.

·         Establish a substantial marketing and public relations function to raise the visibility of CMC and its reputation for high quality health care and to increase CMC’s fundraising ability

·         Maintain CMC’s work culture that values teamwork, high standards of patient care, and recognition for jobs well done

Immediate issues to be addressed include:

·         Adoption and implementation of Practice Management and Electronic Health Records system

·         Identification of opportunities and alternatives for service expansion and health care reform driven change and lead such ventures

·         Evaluation of clinic operations and implementation of best practices to maximize clinic level patient services, including maximizing patient visits and collections, and enhancing the patient and staff experience

·         Implementation of best practices in budgeting, purchasing and expenditure control to contain expenditures

JOB DESCRIPTION

Strategy and Vision

·         Works with the Chief Executive Officer, Senior Management and community partners to create a shared vision of strategic goals for organizational improvement and growth, scope and quality of programs and services, resource development and allocation, and measurable impact on health status for targeted and community population groups

·         Participates in formulating and administering corporation policies and procedures, in developing long-range goals and objectives, and in implementing and monitoring compliance and progress with policies, goals, and objectives

·         Participates in the administrative planning team and on other internal or external committees and groups as assigned by the CEO

Administrative Management and Leadership

·         Oversees, directs, and coordinates business practices and operations of the corporation’s delivery sites and programs

·         Coordinates with Director of Human Resources, Clinic Managers/Coordinator, Program Supervisors, and other staff to organize staff development and staff education programs

·         Supervises, trains, and evaluates management staff in business and operational activities, retains accountability for evaluation of personnel performance through personal observation, staff interviews, and performance assessments

·         Performs or directs the assessment and completion of facility improvement needs, and reviews general service functions to determine efficient and cost-effective options

Quality Improvement and Compliance

·         In coordination with the clinical leadership staff, establishes and maintains quality improvement systems and related policies and procedures to assure ethical and prudent clinical practice, high quality standards for patient care, and achievement of excellence in customer service

·         Assures compliance of programs and services with funding and regulatory requirements

·         Participates in interviewing and hiring of management staff and makes recommendations for employment to the CEO or designee

·         Leads initiatives to improve quality of care, patient satisfaction and employee satisfaction including practice management, electronic health records, and patient centered medical home models

·         Assists in developing Quality Improvement and Performance systems and facility solutions for compliance with federal, state and accrediting regulations and standards

·         Provides administrative leadership in customer satisfaction to promote improvement of patient and staff experience

Fiscal Management

·         Analyzes costs, operations, and forecasts data on services and program activities in coordination with CFO, Clinic Managers, and other Supervisors to monitor progress in meeting program and service operational targets

·         Oversees and directs the development of facility/equipment improvements and expansions, and coordinates major repairs or maintenance projects as assigned

·         Establishes systems to monitor usage and inventory of consumable administrative supplies

QUALIFICATIONS

Required

• Bachelor’s Degree in Business, or Public Administration or a Health Discipline with a focus on Administration with at least five (5) years of progressively responsible high level management and supervisory experience in similar organizations providing direct health services, with preference given for experience in Community Health Centers. Master’s degree in one of the above fields may substitute for two (2) years of experience.
• Knowledge of principles and practices of organizational management and demonstrated skills in administration, governmental policies affecting clinic service delivery and operational requirements at Federal, State, and Local levels, financial and budget management, and personnel development

·         Knowledge and skills in group dynamics, interpersonal relationships, and supervisory techniques

·         Knowledge of health care needs and needs assessment models

·         Knowledge of techniques and models for clinical service delivery

·         Demonstrated skill in leadership, communication, training, and team development for professional and para-professional staff

·         Skill in conflict management/resolution

• Demonstrated experience in, or knowledge of Federally Qualified Health Centers and government grants management policies preferred

·         Demonstrated passion for and commitment to a community health mission

·         Ability to build productive relationships across the broad spectrum of persons important to the success of a community health care organization—board, staff, government officials, provider partners, funders and donors

·         Excellent oral and written communications skills

SALARY & BENEFITS

The salary offered is competitive with executive positions in comparable organizations.  CMC offers a comprehensive benefits program including health, dental, vision, life and disability coverage.  A voluntary 403(b) retirement plan and a 457(b) top hat deferred compensation plan are available, with an employer match on both plans.  CMC also offers Personal Time Off and Extended Illness leaves.

APPLICATION PROCESS

Interested applicants should send a resume and cover letter describing qualifications and interest in the position to Barbara Santos, Director of Human Resources at bsantos@communitymedicalcenters.org.  The position will be open until filled, however the initial review of applications will occur the week of February 13 2012, with final interviews in mid March 2012.  Questions about the position may be directed to Ms. Santos at (209) 373-2814.