Update on Data Privacy Incident
Last Update: November 5, 2021 at 5:30 pm
On October 10, 2021, Community Medical Centers (CMC) shut down many of its systems proactively after detecting unusual activity on the organization’s network. We immediately engaged third-party security experts to assess and remediate the situation. The investigation is ongoing but has revealed evidence to suggest an unauthorized third party accessed CMC’s network. While there is no evidence that any data has been misused, we are taking every step we can to prevent any misuse of patient information.
As part of this process, we immediately took steps to investigate the incident and identify any instances of sensitive data compromise so that we could contact individuals who may have been affected. Please understand that this situation is fluid and we will continue to work with law enforcement and cybersecurity experts to assess the full scope and nature of the incident, as well as to fix the situation.
As of Tuesday, October 26, we have begun the process of notifying patients whose personal information may have been impacted by this incident by mail. The following personal information could have been compromised by an unauthorized third party: first and last name, mailing address, social security number, date of birth, demographic information, and medical record numbers. Our notification letters also include an offer to enroll in free credit monitoring and identity theft protection services through Kroll, a leading identity protection company. More information about these services is included in the letter mailed to impacted individuals in the coming days. For any questions or to learn additional information, please feel free to call our toll free information hotline at (855) 732-0816.
We continue to make progress on restoring all systems safely and returning to normal operations. We have also taken steps to improve our network security to further secure sensitive data and prevent any misuse of patient information. We appreciate the patience of our communities and the dedication of our staff while we work to resolve this situation.